VERINDON TECH - TERMS AND CONDITION
◊ By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
◊ Orders cannot be processed due to an error in information you have provided
After you have placed your order :-
◊ You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
Delivery Policy :-
◊ This delivery option aims to ensure that your parcel will be with you in 2 to 15 working days. Please note that during periods of high demand we cannot guarantee that you will receive your order within this time frame.
Cancellation Policy :-
a) Before Shipment:-
◊ From the time of order taken we will be happy to cancel the order within 12hrs before shipment.
◊ If the order was cancelled, your Invoice amount (Without service charge (15% of tax)) should be refunded within 7 working days.
b) After Shipment:-
◊ If the material is on transit to your place. We will be happy to cancel the order within 72hrs. After shipment.
◊ If the order was cancelled, your Invoice amount (Without service charge (15% of tax)) should be refunded
◊ According to company policy we will not accept below mentioned type of cancellation Example. If client wants to cancel the service after one month or two month,
a)If damaged Products :-
◊ Customers should return the damaged product within 10 Working days. We want raise the email on the date of delivery. The customer Want to get confirmation from verindon tech via email. Then the damaged product will be taken back and your product will be delivered within 4 working day.
b)If undamaged product:-
◊ If the customer doesn’t like the product we should want to return the product within 2 working days from the time of unsealed.
◊ Items purchased online can be returned for a refund via post, or can be returned in-store for a refund
◊ Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
HOW TO RETURN AN ONLINE ORDER VIA POST
◊ Pack the item(s) for return. Put the postage label on the front.
◊ Processing. Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account in about 3-5 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll contact you and send your parcel back to you.
◊ The customer should be responsible for the cost of return.
Replacement Policy :-
◊ if you have received a damaged product, please initiate a return on our website within 3 days from the time of delivery. Our courier partner will pick the damaged product from your doorstep and will replace it within 7 working days at no extra cast.
Refund Policy :-
◊ if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days
◊ within how many days merchant will provide service to the client after he made the payment (standard timeline need to be updated)
A) If delivery address is within Tamilnadu --> 7 working days
B) If delivery address is out of Tamilnadu ---> 15 Working days
Data Protection :-
◊ We will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
Damaged goods or incorrect deliveries :-
◊ Our warranty contained in 'Goods & Services' above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods.
Damaged goods or incorrect deliveries :-
◊ In the booking form we are getting Id proof number of the customer. The customers want to show his id proof to get the product. If any dispatches we want to submit his Xerox copy of id proof to the deliver person.
1.Yes, Unique atom transaction reference number will be mentioned in the invoice.
2.Yes, Merchant transaction id will also be mentioned in invoice.